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At kinkbox we run an easy and fair Returns Policy.

The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase. With kinkbox you can cancel an order for a refund.

Any non-faulty items can be returned within 10 days (UK) and 14 days (elsewhere) for an exchange (less a small handling fee). If the item is faulty, we pay for it to be sent it back to us – but you must send it back within 14 days (less a small handling fee to cover any excessive shipping costs where applicable). If it's not faulty, you pay for it to be sent back to us and we deduct a handling fee to cover our costs. For more details on our returns policy please look a little further down this information section.



kinkbox’s Returns Policy

You have the option to exchange products for any reasons for up to 10 days (UK) and 14 days (elsewhere) after purchase as long as your products are unused, unworn and unopened. If you have ordered something in error, or decide that you don't want it, you may return it to us at your expense for a replacement within timeframe specified. For hygiene reasons kinkbox will under no circumstances accept returns of products of a personal nature, or that have close contact with areas of bodily function. Adult toys, kinkbox gear, creams, lubricants, massage oils or condoms if they have been opened and or used. Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.



Returning Clothing to kinkbox

We give correct size indications in our site but should one of our garments not fit you then you can return it for exchange, credit note or refund. All returns must be unworn, unused and unlaundered. Maximum return time 10 days (UK) 14 days (elsewhere). You must keep all tags, labels and original packing intact. If they are broken or removed, we cannot accept the returned item. In this case we will return the item to you at your own cost. Unless the returned items are defective, you have to send them back to us at your own expense and we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.



Returning Lingerie, Harnesses and other Clothing to kinkbox

We give correct size indications in our ads but should one of our lingerie items not fit you then you can return it for a refund or you can exchange it for an alternative product. Refunds can only be given if you return the unused and unlaundered item to us within 14 days. You can exchange the item for an alternative product within 30 days. You must keep all tags, labels and original packing intact. If they are broken or removed, we cannot accept the returned item. In this case we will return the item to you at your own cost. Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.



Returning a defective or faulty item to kinkbox

If the product is defective, please give an exact description of the fault and return it in its original box with all manuals, tags, batteries and accessories for a full refund or replacement within 14 days of purchase. All returned products are checked and logged for product development. When dealing with a possible fault with an item of a personal nature, please thoroughly clean all returned defective products and wrap them securely in a plastic bag and pack them safely.

Returns forms are dispatched with every order



How long will it take until I get my money back?

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - within seven days of us receiving your returned product or us. Remember, refunds can only be given on items which are returned to us within 14 days of your purchase.



Instructions on how to return goods to kinkbox

Please use the returns form sent with all orders. This is clear, concise and helps us in ensuring your requirements are met. Once you have done this please (deleted text), please wrap the items with care package securely and send it to the address below. You should also include a copy of the original delivery note in the package. This allows us to process your request for a credit, refund or an exchange much faster.

Where you do cancel your order, you are under a duty (until the goods are returned to us deleted text) to retain possession of them and to take reasonable care of them.
We advise you send by special delivery or recorded post. We can not accept reasonability for items lost in transit.

If you are returning an item you should send it to this address:
kinkbox,
Returns Department,
2 Tavistock Place,
Plymouth, Devon, PL4 8AU
This returns policy does not affect your statutory rights.

If you have any further questions regarding our returns policy, please read our Terms & Conditions or communicate with us via telephone or email. We will be happy to answer any of your questions.


Overseas Returns / Customs Duty

If returning goods from overseas, please ensure you state clearly on the packaging that goods are being returned for exchange or refund, otherwise customs duty must be paid.

We will unfortunately refuse any parcels that have had this charge added and the parcel will be returned to you for payment.
24 HOUR FREEPHONE HOTLINE 0800 783 1194 (UK only) +44(0)1752 221415 (Outside UK)
What our customers say

I want to thank you for a superb product and shopping experience. Your website, customer service representatives and product are excellent. I couldn't be happier with my first purchase from your company. I suspect it will not be the last. Not sure if you welcome customer photo submissions, but I feel compelled to send you one because I am just so thrilled with the results.

Thanks again,
Brad

All parcels discreetly packaged for your privacy. Credit card statement will state "Fortuna and Virtu Ltd".