Payment
All payments made to: Fortuna and Virtu Ltd.

Major credit cards accepted. Card must be registered at billing address. In the event card used is not matched with Billing Address we reserve the right to seek proof of cardholder's address. We will contact you accordingly.

Cards are debited at point order placed and accepted. Your Card will be invoiced in the name “Fortuna”, and a third party service provider – Secure Trading. This is obviously more discreet than our domain name.

PayPal. Payment must be made immediately order placed.

Bank Transfer. Please print copy of order and follow instructions given on website. Payment to be within two working days.

Cheques accepted if drawn against UK Bank only. Make cheques (crossed) or Postal Orders (crossed) payable to: Fortuna and Virtu Ltd.

If sending cash, please ensure that it is sent guaranteed delivery.

Prices shown on site are the prices at which the agreement to sell and purchase are contractually made. It may be necessary, from time to time, and without notice, to include a premium on products sold outside of the EU. No additional charges will be made over and above that shown and agreed on the site at point order placed. Any such costs will have already been equated for in the sale of goods. All sales will be deemed contractually binding at price shown and paid for.

Credit / Debit Card
Cards are debited at point order placed.

Your Card will be invoiced in the name “Fortuna WB”, this is obviously more discreet than our domain name. Please allow within 28 days (UK) /35 days elsewhere for dispatch. The time frame is general and based upon the wide range of styles, sizes and colours we offer.

As you can appreciate, we offer latex clothing in nine sizes and 23 colours with 23 trim colour options. If not in stock, we make the garments as ordered. In this way, you get a garment made to your requirements and this is naturally reflective in time requirements for delivery.

If all your order is in stock at point of order, you can expect dispatch within seven to 10 days (UK), 10 -14 days elsewhere.

Delivery Times

Please allow within 28 days (UK) /35 days elsewhere for dispatch. The time frame is general and based upon the wide range of styles, sizes and colours we offer.

As you can appreciate, we offer latex clothing in nine sizes and 23 colours with 23 trim colour options. If not in stock, we make the garments as ordered. In this way, you get a garment made to your requirements and this is naturally reflective in time requirements for delivery.

If all your order is in stock at point of order, you can expect dispatch within seven to ten days (UK), 10 -14 days elsewhere.

Exchanges and Refunds
Exchanges or refunds on returned goods are only accepted if they are carefully repacked before being returned and are still in a new condition, not creased or worn.

Any non-faulty items can be returned within 10 days (UK) and 14 days (elsewhere) for an exchange (subject to postage). If the item is faulty, we will cover postage paid in sending it back to us – but you must send it back within the 10 / 14 days. If it's not faulty, you pay for it to be sent back to us (costs of reposting a replacement item will be charged in full – the discounted postal rates offered at point of purchase do not apply).

NOTE: For reasons of hygiene, our kinkbox, Dildo, Wigs and Underwear ranges will only be exchanged if they show signs of a fault in manufacture. All goods are thoroughly checked prior to posting.

We cannot accept goods returned later than 10 days (UK) and 14 days (elsewhere) from date of posting from our warehouse.

Overseas Returns / Customs Duty
If returning goods from overseas, please ensure you state clearly on the packaging that goods are being returned for exchange or refund, otherwise customs duty become liable.

We will refuse any parcels that have had this charge added. The parcel will either be returned to you by relevant courier, or disposed of as they see fit. We do not accept any responsibility for parcels incorrectly returned to us.

Postage and Packaging Rates

All goods sent under plain packaging and without identifying mark as to sender.

All our deliveries are packed securely to ensure that nothing untoward happens. Goods are sent either Recorded (value of £28.00) UK, or Fully Insured and must be signed for upon receipt.

In case of non-delivery and parcels being returned to us, we use our street address: 2 Tavistock Place, Plymouth PL4 8AU on all parcels. We do not use the company or website name on any parcels.

All packages returned to us unclaimed will be subject to additional full post and packing charges before being reposted. NB the postage offered when initially purchasing does not apply.

P&P is pre set as a flat rate, irrespective of value of goods ordered. See table below:

UK Insured £9.00
UK Recorded £6.00
EU Insured £12.00
Rest of World Insured £20.00


Import Duties (Outside EU).

Import duties liable as per requirements of individual Country.

Insurance
All orders are sent at the risk of the purchaser unless fully Insured. The cost of Insurance is an additional (UK Pounds) £3.50 / Recorded Delivery (UK Pound) £1.00. Recorded covers you to a value of £26.00. We advise the default option of Full Insurance to cover full cost of order – please choose accordingly.

All packages returned to us unclaimed will be subject to additional post and packing charges before being reposted.


Discreet

All goods sent under plain packaging, and without any identifying mark as to sender. We simply use our street address, 2 Tavistock Place, Plymouth, Devon PL4 8AU, in case on non-delivery and packages being returned to us.


Import Duties
(Outside EU)Import duties liable as per requirements of individual Country.


Size Surcharges
We regret that due to costs of material, sizes 18+ incur a 10% surcharge.


Latex Surcharges
Due to the base cost of sheet rubber, an additional levy of 10% is regrettably placed on Bronze, White, Transparent, Pearlsheen Silver, Pearlsheen Pewter, Pearlsheen Purple, Pearlsheen Red , Pearlsheen Green and Pearlsheen Blue (does not apply to trims).


Natural Rubber Latex Allergy
Our Latex Garments are produced from Natural Rubber Latex as opposed to butyl - or petroleum-based synthetic rubbers.

Natural rubber latex (NRL) is a milky fluid obtained from the Hevea brasiliensis tree, which is widely grown in South East Asia, and other countries. NRL is an integral part of thousands of everyday consumer and healthcare items.

The proteins contained with NRL can cause allergic reactions to Latex. More than 40,000 products used in homes, schools and medical settings contain latex, including common items such as: condoms, rubber bands, balloons, carpet backing, surgical and examination gloves, clothing elastic, toys, sink mats, foam pillows, anaesthesia equipment, IV catheters, elastic bandages, adhesive tape, electrode pads, etc.

People who are allergic to latex may also react to banana, avocado, kiwi fruit, chestnut, plum, peach, cherry, apricot, fig, papaya, tomato, potato and some other plant foods. The list is still growing. The reason is that these plants contain proteins, which are similar enough to latex proteins to react with our allergy-producing antibodies to latex.

Latex allergy, or hypersensitivity, occurs when the body's immune system reacts to proteins found in NRL. Some individuals have specific antibodies, called IgE antibodies, that make them hypersensitive to the proteins in NRL. IgE-mediated reactions to latex proteins are responsible for most, and for the most severe allergic reactions to latex.

The onus is on you the consumer to ensure that you do not have this problem prior to making purchase.